Privacy Policy
Effective date: [set at launch]
Self-Leadership Collective, LLC ("we," "us," or "our") operates zachketterhagen.com and related coaching services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
Information we collect
Personal information. When you purchase a program, book a consultation, sign up for our emails, or contact us, we may collect your name, email address, phone number, mailing address, and payment information.
Communication records. We may record sales calls, coaching sessions, or consultations conducted via video conferencing platforms. We will notify you before any recording begins.
Usage data. We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.
How we use your information
We use the information we collect to provide, operate, and maintain our services; process transactions and send related information, including purchase confirmations; send you marketing communications and newsletters (you may opt out at any time); respond to your inquiries and provide support; schedule and conduct consultations and coaching sessions; improve our website, services, and experience; and comply with legal obligations.
Third-party service providers
We share your information with third-party service providers who assist us in operating our business, including:
- Cloudflare: website hosting and security.
- HighLevel (GoHighLevel): payment processing, email marketing, automated communications, and appointment scheduling.
- Calendly: scheduling consultations and appointments.
- Zoom: video conferencing and call recording for consultations and coaching sessions.
- YouTube: hosting our free masterclass and video content.
We may use additional third-party tools and service providers to operate and improve our services. All service providers are contractually obligated to protect your information and use it only for the purposes we specify. We will update this policy periodically to reflect any significant changes in the tools we use.
Data security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
Data retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When you request deletion of your data, we will remove your information from our active systems, though some information may be retained in backups or as required for legal compliance.
Your rights and choices
Access and correction. You may access, update, or correct your personal information by contacting us directly.
Marketing communications. You may opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or by contacting us. You may still receive transactional emails related to your purchases.
Data deletion. You may request deletion of your personal information by contacting us. We will respond within a reasonable timeframe.
California privacy rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell your personal information. To exercise these rights, contact us using the information below.
Children's privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the new policy on our website and update the effective date above. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
Contact us
Self-Leadership Collective, LLC
Email: [email protected]
State of organization: Wisconsin